Thermos products are manufactured to the highest quality.  If the product fails due to defective materials or workmanship,  you are entitled to a replacement or a refund, providing this is within a reasonable time period no more than 12 months from the date of purchase.

Thermos do offer extended guarantees up to 5 Years on many products and these are marked in the product pages.

If you believe your product to be faulty, please return the item to the address below, together with a copy of the original receipt. The guarantee excludes faults caused by accident, neglect or misuse. We can only accept responsibility for items purchased from www.flasksonline.co.uk within the last 12 months.

Flasks Online Returns
c/o Miage Ltd
Unit 3 Station Business Park
Back Station Road
WF14 8QF